FAQ's

Frequently Asked Questions 

General Information

You can check in as soon as the rooms or beds are ready, which is usually by 3pm. If you arrive earlier, you are welcome to store your bags in the luggage room and use the common facilities. Check out time is 11am.

Sophie's Hostel does not have any age limits on the guests who can stay with us. However, in our shared dormitory rooms we can only accept guests aged between 18-39 years old. If you do not meet this criteria you are most welcome to stay in one of our great private rooms or apartments.

First and foremost, Sophie is a passionate host. She loves to organize opulent dinners for her best friends - whether it is a "Dinner for One" or a pancake night for many of her friends - but her hospitality shows all the year round. She is caring and loving but does not like to be the center of attention. Sophie has a knack for design. She is inspired by cool Nordic styles but always keeps it cozy. She has an eye for detail, likes to craft, and is not afraid to pick up the toolbox herself to create a new piece of original furniture. Her favorite flowers are red poppies. She just loves cycling through the Moravian countryside on her old favorite bike while they are in full blossom. 

“Darlings, I think I’ll retire”, she always says when she finally gets off her rocking chair in the evening to go upstairs and rest. But don’t worry, that will be only for the day. She will hum a chanson before she falls asleep and starts dreaming. And tomorrow she will be back. Making people feel like they have just met someone wonderful.

bedroom

Boutique

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Hospitality

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Community

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Facilities & Services

Unfortunately, Sophie’s Hostel does not have laundry facilities, but we recommend the services of Andy’s Laundromat, not far from Sophie’s. Just ask the receptionist for directions.

Yes, we do! Sophie’s Hostel has a small guest kitchen (not suitable for groups, sorry!). 

Yes. We have free wifi throughout the entire building.

No, our reception desk is open 24 hours a day!

Yes. If you require a letter of confirmation of your reservation with the company stamp and signature in order to apply for a visa, please allow up to 3 days for us to prepare this document. There may be a processing fee and we require full non-refundable prepayment of your reservation.

These payments are non-refundable in all circumstances. Please also note that we can only send these letters as a .pdf attachment via email.

If you wish to stay together with friends, then it is best to book a private room. If that is not possible then the next best option is to book together under one reservation.

Lastly, if you booked separately but would like to stay together then email us and we will do our best to put you together, although we can not make any guarantees.

Rooms & Amenities

If you are staying in our shared dorms, you can rent a towel from reception for only 30 CZK with a 100 CZK deposit that you get back when you're done. For those staying in a private room with an ensuite bathroom or in our apartments, we´ve got you covered with complimentary towels.

Yes. These items (and more) can be borrowed for free from reception. We’ll ask you to leave a deposit, but you’ll get it all back when the item is returned.

Yes. All of our facilities are non-smoking. There is a fine for anyone caught smoking in the building.

Yes, and no. Most of our shared dorm rooms are mixed gender, but we also offer female-only dorm rooms and one male-only dorm room. Please ask to find out if there is any availability in one of these dorms. Our shared bathrooms are unisex and are individually private.

Unfortunately, we do not assign beds to our guests but rather let each person choose their bed when they check in. Therefore we are not able to guarantee a lower (or even top) bunk. If this would be a problem, we recommend upgrading your reservation to one of our private rooms, in which there are only lower double beds. 

For safety of our guests and their belongings, we offer key-card entry for all rooms and main corridors, 24-hours reception, key-card entry luggage room, lockable storage boxes under dorm beds (lock can be purchased from the reception) and safes in private rooms.

We always recommend checking your booking confirmation but all bookings have VAT, city tax, wifi, custom city maps and freshly made bed with linens included in the price. Private rooms also include free towels and toiletries.

Food & Drinks

We offer a delicious all-you-can-eat breakfast buffet, served every morning from 7:00 AM to 11:00 with fresh breads and sweet pastries, cereals, granola, seasonal fruits and veggies, yogurt, selection of meat and cheese, and a variety of spreads including jam and butter. Sip on bottomless tea, coffee, and refreshing juice. It’s the ultimate way to start your morning with a smile! You can also upgrade to a hot brunch option for which includes the full buffet as well as freshly cooked hot items - such as eggs, omelets, bacon, pancakes and more!

Our cosy bar is the perfect place to unwind after a day of exploring the city or grab a drink before heading out. Do not miss the happy hours every evening from 6 to 8pm with special deals on beer on tap, spirits and cocktails. We also have regular events and free pancake night.

You can rise and shine for our all-you-can-eat breakfast buffet every morning from 7 to 11am or upgrade for our hot brunch. In the evenings, we’ve got delicious pizzas ready to perfectly pair with your drink!

Reservations & Payments

If you do not have a credit or a debit card or cannot use one to secure your reservation, we also accept advance payment in the form of bank transfers. Or, you can make a non-confirmed reservation in which you must call or email to confirm two days before your arrival.

In this case, you must also arrive by 3pm or call again to reconfirm. This option is only available in certain situations and seasons, so email us at info@sophieshostel.com and we’ll see what we can work out for you.

You may pay with Czech Koruna, Euro (at our current in-house exchange rate), or by credit/debit card. An ATM is in a walkable distance as well.

Transportation & Getting Around

Prague's public transport system is both efficient and affordable, making it easy to explore the city. Metro runs from 5:00 AM to midnight. Trains typically arrive every 2 to 10 minutes, depending on the line and time of day. Trams and buses operate from 5:00 AM to midnight. Night trams (numbered 91 and above) run from midnight to 5:00 AM on select routes.

You can purchase tickets at ticket vending machines in metro stations, using your payment card in one of the orange machines on the trams and buses or or via the official Prague Transport app, Lítačka. This app allows you to buy tickets, check routes, and view connections.There are single tickets for 30 or 90 minute rides and 24 or 72 hour ones.

Do not forget to validate your paper ticket upon boarding trams and buses. In the metro, tickets are validated at the entrance gates (don't stamp it again when you transfer, or it will be invalid). For comprehensive details, visit the official Prague Public Transit Company website - dpp.cz

For directions, please click here. Sophie´s hostel also offers an airport shuttle to and from the Prague airport and other locations which you can find out about here.

Yes, you can use Uber and Bolt in Prague, as well as the local Liftago.

Parking in our neighbourhood is mostly exclusive for residents. However, there is paid parking for a limited number of hours on the streets surrounding Sophie´s hostel. To avoid the hassle of being fined or having to move your vehicle, we recommend finding a garage or an alternative parking where to leave your car during your stay in Prague.

You can, for instance, book ahead through Mr. Parkit. Use the promo code SHOSTEL10 in the payment section to receive a 10% discount for 24 hours or longer parking orders.

We provide guests with a free customized map of Prague full of great, helpful information and recommendations of our favourite places to eat, shop, sight-see, and more.

Some final but important points to remember!

  • Sometimes, life in a hostel means a bit of room shuffling and due to the nature of hostels, it can happen that guests need to move rooms during their stay despite our best efforts to limit and avoid such cases.

  • Payments are due upon arrival or at the time of extension, and remember: no room hopping allowed! We don’t allow same-day check-ins and check-outs unless absolutely necessary.

  • We reserve the right to ask anyone to leave if we feel they are disturbing the general operation of the hostel, other guests or our staff. Thank you for your understanding.

Don't see the answer to your question? Contact us directly and we'll get that sorted.

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